Visual verification uses a photo or video to confirm a procedure step was done correctly before moving on. It replaces a checkbox with actual evidence and creates an auditable record of the work.
In a verified workflow, certain steps require the technician to capture an image. The AI, an expert, or both confirm everything looks right before the next step unlocks.
Customers in regulated industries increasingly want proof that service was performed to standard. Verification also catches mistakes in the moment instead of on a callback.
Guided workflows can include verification steps.