Everything ResolveGrid does for a technician, from identifying the asset and diagnosing the fault to bringing in a live expert and recording the fix, is available to your agents and your systems. One API, one MCP server, one set of credentials.
A hosted MCP server for AI agents, a documented REST API with webhooks for your systems, enterprise security that covers both, and a sandbox tenant with real equipment to try it on.
The MCP server is a thin layer over the REST API. Every tool calls a documented endpoint, so nothing is reachable through an agent that is not reachable through the API, and security review covers both at once.
Five patterns customers and partners start with. Each one uses the same tools your technicians already rely on, so the result lands in the same work order, case, or knowledge base.
Agent-assisted dispatch
Self-service with escalation
Knowledge that compounds
Closed-loop ServiceNow
Partner and OEM portals
Start with one integration, prove it on a sandbox tenant, and scale to every agent and system that touches a service event.
Six tools cover the loop from understanding the asset to recording the fix. Each one calls the same documented REST endpoint and returns structured data plus a short summary an agent or a person can read.
get_asset_context
troubleshoot
search_knowledge
create_assist_session
get_session_summary
record_resolution
The REST API runs wherever ResolveGrid runs. The MCP server is hosted for cloud tenants and available inside your network for on-premises and air-gapped installations.
Talk to the team that built the integration layer. We'll walk through your use case and set up a sandbox tenant on the call.
Request sandbox access