Results

Proven results in real-world environments

ResolveGrid helps organizations improve service performance, reduce operational costs, and scale expertise across their teams. From reducing repeat dispatches to improving first-time fix rates, ResolveGrid delivers measurable impact.

Why ResolveGrid

What teams are achieving with ResolveGrid

  • 85% remote resolution rate
  • 50% reduction in dispatches
  • 82% first-time fix rate
  • 63% reduction in service time

These are the outcomes made possible when intelligent workflows, visual support, and expert guidance work together in the field.

Testimonials

What our customers are saying

See how organizations are using ResolveGrid to improve performance, reduce costs, and transform how work gets done in the field.

Nicolas Sicot
Hotline Service Technical Expert, D-Groupe

“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”

Scott Johnson
CEO, Customer Engineering Services

"Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard."

Jean-Luc Weber
Technical Training Leader, D-Groupe

“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”

Colin Kelly
Managing Director, Sapphire

“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”

Nicolas Sicot
Hotline Service Technical Expert, D-Groupe

“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”

Jean-Luc Weber
Technical Training Leader, D-Groupe

“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”

Nicolas Sicot
Hotline Service Technical Expert, D-Groupe

“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”

Scott Johnson
CEO, Customer Engineering Services

"Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard."

Jean-Luc Weber
Technical Training Leader, D-Groupe

“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”

Colin Kelly
Managing Director, Sapphire

“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”

Nicolas Sicot
Hotline Service Technical Expert, D-Groupe

“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”

Jean-Luc Weber
Technical Training Leader, D-Groupe

“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”

Nicolas Sicot
Hotline Service Technical Expert, D-Groupe

“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”

Scott Johnson
CEO, Customer Engineering Services

"Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard."

Jean-Luc Weber
Technical Training Leader, D-Groupe

“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”

Colin Kelly
Managing Director, Sapphire

“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”

Nicolas Sicot
Hotline Service Technical Expert, D-Groupe

“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”

Jean-Luc Weber
Technical Training Leader, D-Groupe

“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”