AI field service software that helps technicians fix it the first time
ResolveGrid puts an AI agent on every job. It guides the technician step by step, sees the equipment through the phone camera and brings in a remote expert the moment one is needed. Fewer repeat visits. Fewer truck rolls. Faster fixes.
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“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”
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Built for the moment the panel opens
Most field service software tells you where the technician is. It does not help once they open the panel. ResolveGrid is built for that moment. Technicians get answers from your manuals, your service history and your best people, on the job, in the time it takes to ask. Service leaders get the outcomes they are measured on: first-time fix, dispatches avoided and time to resolution.
Field service AI that works where the work happens
IT RUNS AT THE EQUIPMENT
A dashboard in the office does not fix a chiller. ResolveGrid runs on the technician's phone or tablet, in the browser or the app, with no setup on the customer side.
IT SEES THE MACHINE
Point the camera at the unit. Computer vision reads the model plate, the error code and the state of the components. The AI reasons from what is in front of the technician, not a generic manual.
IT KNOWS YOUR EQUIPMENT
Service manuals, wiring diagrams, past tickets and the notes your senior technicians keep in their heads become answers a technician can act on: the likely cause, the next test, the part to check. Not a search result. A next step.
IT KNOWS WHEN TO STOP
When the AI reaches the edge of what it can resolve, it hands off to a human expert with the full context already attached. No repeating the problem. No second visit.
AI for field service, in three modes
AI Troubleshooting
The technician describes the fault or scans the error code. The agent asks the right follow-up questions, proposes a diagnosis and walks through the fix, using your manuals and service history so the advice matches your equipment.
Digital Work Instructions
For planned work and known repairs, the AI turns your procedures into step-by-step guidance with checkpoints. Each step is confirmed before the next one opens. Fewer skipped steps, fewer callbacks and a record of what was done.
Remote Expert Assistance
When a job needs a human, the technician connects a remote expert in one tap. The expert sees the live camera feed, draws on the screen and guides the hands on site. The AI session context travels with the call, so the expert starts from the diagnosis, not from zero.
Trusted by enterprise service innovators
ResolveGrid fits service organizations with 25 or more technicians that run complex equipment and feel the gap between their best technician and their newest one. HVAC and building systems. Industrial and manufacturing equipment. Data center and critical infrastructure. Medical devices. Utility infrastructure. Commercial vehicles. If your technicians open panels and read error codes, this is for them.
“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”
“Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard.”
“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”
Workflow Integrations
ServiceNow
Pull work orders and asset data from ServiceNow CSM, FSM and ITSM, then write the summary back
Salesforce
Bring AI troubleshooting and remote assistance into Service Cloud and Field Service
Web API
Connect your own service management tool or app with the web API
Amazon S3
Bring your own storage and keep session recordings and photos in your AWS account
Agentic AI for field service, not another chatbot
Gathers context
Does the work
Runs your way
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AI field service software FAQ
What is AI field service software?
Software that helps technicians diagnose and repair equipment with AI, at the job. ResolveGrid combines an AI troubleshooting agent, computer vision and remote expert assistance in one platform that runs on the technician's phone or tablet.
How is agentic AI different from a chatbot?
A chatbot answers questions. Agentic AI for field service takes a goal, such as "get this unit running," and works toward it: gathering context from your systems, asking for photos or readings, choosing the next action and knowing when to escalate to a human expert.
What does this look like on a job?
A data hall cooling unit trips on a fan fault. The technician opens ResolveGrid, scans the nameplate and describes the alarm. The agent checks the service history, spots a grinding noise logged on the same fan three weeks ago and asks for a photo of the display. The fault code confirms it: a failing bearing. The agent walks her through the fan swap, tells her what airflow to expect afterward and gives her the part number. Forty minutes later the unit is back online. No callback to the office. No second truck.
Where does the AI get its answers?
From your service manuals, wiring diagrams, past tickets and the knowledge of your senior technicians, scoped to the asset in front of the technician. It reasons from what the camera sees and what your records say, not from a generic manual.
Can it run without sending our data to the cloud?
Yes. ResolveGrid runs in the cloud with your choice of AI provider, on-premises in your data center or fully air-gapped with local models for sites that cannot touch the internet. Sessions are encrypted, with SSO support and regional data residency options.
Which systems does it integrate with?
ServiceNow and Salesforce for work orders and asset data, plus a web API for your own service management tool. The agent reads the ticket before the technician asks and writes the summary back when the job is done. Technicians keep working in the tools they know.
See AI field service software on your own equipment
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