ResolveGrid was created to define the next generation of field service execution, bringing the latest agentic AI, computer vision, and human-in-the-loop workflow intelligence to the environments where performance matters most.
ResolveGrid builds on the proven foundation of CareAR, a pioneer in visual support and real-time service collaboration developed and scaled within Xerox. In some of the most demanding global service environments, CareAR helped enterprise teams improve outcomes through remote expertise, intelligent guidance, and scalable knowledge sharing.
As the complexity of field service increased, and AI capabilities rapidly advanced, so did the opportunity to rethink what this technology could become.
ResolveGrid emerges from that foundation as a focused, next-generation platform: purpose-built to transform tribal knowledge, visual workflows, and live service experiences into intelligent, repeatable execution in the field. What began inside Xerox as a way to improve service performance has evolved into a standalone platform designed to meet the growing demands of modern, distributed service organizations.
Rather than treating capabilities as disconnected tools, ResolveGrid brings them together into a single intelligence layer, helping organizations move faster, reduce costly repeat engagements, and unlock new levels of performance across their service operations.
Our mission
As the complexity of field service increases, and AI capabilities rapidly advance, so does the opportunity to rethink what this technology could become
Our vision
To equip every technician with superhuman guidance, empowering them to solve any problem.
The team behind ResolveGrid brings deep expertise across field service, enterprise technology, workflow systems, AI, and visual collaboration.
Together, our leadership combines CareAR’s proven foundation with a forward-looking vision for how the latest advancements in AI can transform service execution in the real world.
