A truck roll is sending a field technician to a customer site in a service vehicle. The term has become shorthand for the full cost of an onsite visit, including travel time, fuel, labor, and the work that technician could have been doing somewhere else.
Truck rolls are usually among the biggest variable costs in a field service operation, since every visit carries travel, labor, and vehicle costs before any parts are counted.
Cutting avoidable truck rolls (issues that could have been solved remotely) and repeat truck rolls (issues that weren't fixed the first time) is the fastest path to field service ROI.
ResolveGrid's AI agents triage and resolve issues remotely. Early customers have reported cutting dispatches by up to 50%.
Repeat Dispatch, Remote Resolution Rate