A repeat dispatch is a second (or third, or fourth) technician visit to the same site for the same unresolved issue. It's what happens when a first-time fix fails, and it's one of the most expensive outcomes in field service.
Repeat dispatches usually come down to a few causes. The diagnosis was wrong, a part was missing, a step got skipped, or the technician didn't have the specific know-how for that equipment.
Beyond the cost of another truck roll, repeat visits hurt customer trust and SLA performance. It's the number most field service leaders are asked to bring down.
ResolveGrid tackles repeat dispatches by guiding technicians through the correct procedure, verifying steps visually, and bringing in a remote expert before the technician leaves the site.