Field service management (FSM) is the set of systems and processes used to schedule, dispatch, track, and bill work done by technicians at customer sites. FSM software handles work orders, routing, parts, and technician availability.
Platforms like ServiceNow, Salesforce Field Service, SAP, and IFS are the operational backbone of most service organizations. They decide who goes where and when. They usually don't tell the technician how to fix the machine.
Any AI tool for frontline teams has to work alongside the FSM system, not replace it. Leaders shouldn't have to rip out their operational stack to get value.
ResolveGrid connects with existing FSM, CRM, ticketing, asset management, and contact center systems and acts as an intelligence layer on top of them.
Truck Roll, First-Time Fix Rate (FTFR)