AR remote assistance is a live video session where a remote expert sees what a technician or customer sees through their device's camera and adds arrows, markers, and notes that stay pinned to real objects. It lets an expert guide hands-on work from anywhere.
Unlike a regular video call, augmented reality annotations stick to the physical scene. If an expert points an arrow at a specific connector, it stays on that connector as the camera moves. That precision is what makes remote guidance reliable on complex equipment.
One expert can support many technicians without traveling, and customers or newer staff can complete repairs they couldn't handle on their own.
ResolveGrid Assist provides AR remote assistance with live video, annotations, and expert guidance. Video recordings, live captions (with realtime translation), group chat, and screen share all are supported.
Expert Escalation, Computer Vision, Remote Resolution Rate