An air-gapped deployment is software installed on a network with no connection to the public internet or any outside system. For an AI platform, that means the language models, the knowledge base, and the application all run inside the isolated environment.
Air-gapping is the strictest kind of network isolation. It's common in defense, critical infrastructure, and highly regulated manufacturing. Since nothing can leave the network, cloud-based AI services aren't an option.
Field service teams in these environments have mostly been left out of AI tools. An air-gapped option gives them guided troubleshooting and training without breaking their isolation requirements.
ResolveGrid offers a fully air-gapped deployment that runs on local LLMs. It's one of three deployment options, alongside managed cloud and on-premises, all on the same platform. Live expert escalation still works, with the expert joining from inside the isolated network so nothing leaves the environment.