Agentic AI is artificial intelligence that works toward a goal by planning and carrying out several steps, instead of just answering one question at a time. In field service, that might mean diagnosing a fault, walking a technician through the repair, checking each step, and bringing in a human expert if needed.
A typical chatbot answers the question in front of it. An agentic AI keeps the end goal in mind, breaks it into steps, pulls in the tools and data it needs, and adjusts when things change. Instead of handing over a document, it moves the job forward.
Technicians rarely need a search result. They need to know the right next step. An agentic system can pick the correct procedure for the equipment in front of them, ask clarifying questions, request a photo of a display panel, and confirm the fix before the ticket closes.
ResolveGrid's AI Assistant and Training agent are both agentic. They work from an organization's published manuals and workflows, guide technicians step by step, and hand off to a live remote expert, along with the full session history, when they aren't confident in an answer.
AI-Guided Troubleshooting, Grounded Knowledge, Expert Escalation