Industries
Smart building integrators run several controls platforms across many sites, with planned maintenance, a 24/7 response desk and a thin bench of controls engineers. ResolveGrid gives the engineer on site guided procedures for the controller in front of them, lets the response desk see the fault before anyone drives, and records every visit, on top of the service system you already run.
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Supervisory servers and building automation controllers from several vendors, field controllers, sensors and actuators, VAV and air handler controls, chiller and boiler plant controls, BACnet and Modbus networks, energy meters and monitoring, lighting controls, network switches and IoT gateways that tie IT to OT.
Four steps on the technician's phone, tablet, or computer, on top of the work order or field service system you already run. Nothing to replace.
STEP 1
A ticket or work order starts the job, or the technician points the camera at the equipment. The AI agent takes the full context from either and suggests common tasks if no problem is named.
STEP 2
Manuals, wiring diagrams and your own past fixes become the procedure for that exact equipment, one step at a time. The technician follows it on the phone, with the camera checking each step.
STEP 3
If expert support is needed, the technician escalates to an expert, senior tech or team lead, who sees the full context. The expert then guides the technician in an augmented reality remote video session.
STEP 4
Finished work is checked before the technician leaves, and a photo- or video-backed record lands on the work order. No write-up after the fact, and the next technician sees what was done.
The situation. The 24/7 desk hears the problem by phone and sends an engineer to find out.
What changes. The site contact or a nearby engineer opens the camera, the desk sees the panel and the alarm, and guides the fix or dispatches with the diagnosis done.
The situation. An engineer at a controller from a platform they rarely see.
What changes. The camera identifies the controller and its status; guidance from vendor manuals and past fixes on the same model.
The situation. Maintenance to manufacturer guidelines, recorded on paper or not at all.
What changes. Guided checklists per system with camera-verified readings, record into the work order.
The situation. An update step skipped on one controller takes a plant offline.
What changes. Step-by-step update procedures with camera checks at each critical step.
The situation. Wrong terminations and mislabeled points found weeks after handover.
What changes. Guided point checks with camera verification before the engineer leaves.
The situation. A controls engineer at a switch or gateway, or a network engineer at a controller.
What changes. Guided checks for the device in front of them, and a specialist by video when needed.
A tenant reports a floor that will not cool. The response desk takes the call and asks the site contact to open the camera. The desk sees a VAV controller offline and the network status on the panel. The guidance walks the engineer who arrives through the power, network and actuator checks and shows a wiring fault fixed on the same model last month. A senior controls engineer joins by video for three minutes to confirm the point mapping. The floor is cooling before the tenant calls again, and the visit is on the work order.
What service teams see with ResolveGrid.
82%
First-time fix rate
50%
Fewer dispatches
63%
Less service time
85%
Remote resolution rate
A 30-minute walkthrough on the equipment your technicians service, with the field service system you already run.
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