Industries
ResolveGrid's agentic AI turns your service manuals, TSBs and training videos into turn-by-turn guidance for every repair, so dealer technicians fix it right the first time, and your own experts are one tap away when they are needed.
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Passenger cars and light trucks across your model range: powertrain, high-voltage and EV systems, ADAS and electrical, body and chassis, with the scan tools, service manuals, TSBs and training videos your dealers already use.
Turn-by-turn guidance for every repair, on top of the scan tools and dealer management system your dealers already use. Nothing to replace.
STEP 1
The technician photographs the codes on the scan tool screen. ResolveGrid reads them and finds the answers in your service manual.
STEP 2
Clear, step-by-step guidance built from your own content: plain-language instructions, the right clip from your training video, and the exact procedure for that vehicle.
STEP 3
Checkpoints capture readings and photos. When a finding changes the picture, the agentic AI adjusts the next step, staying within your repair information. Computer vision recognizes the component the technician is working on.
STEP 4
When a job goes beyond the documentation, the technician connects to your field engineers or technical specialists over live video, with the codes, completed steps, readings and photos already in front of them.
The situation. The codes are on the scan tool and the answer is somewhere in the manual.
What changes. The technician photographs the scan tool screen. ResolveGrid reads the codes and finds the answer in your service manual.
The situation. Many tools stop at telling the technician what is wrong.
What changes. Step-by-step guidance built from your own content: plain-language instructions, the right clip from your training video and the exact procedure for that vehicle.
The situation. A reading changes the picture halfway through the repair.
What changes. Checkpoints capture readings and photos. The agentic AI adjusts the next step, staying within your repair information, and computer vision recognizes the component in front of the technician.
The situation. A job goes beyond the documentation and the technician calls the hotline from zero.
What changes. The technician connects to your field engineers or technical specialists over live video, with the codes, completed steps, readings and photos already in front of them.
The situation. Newer technicians take years to become productive.
What changes. Guidance doubles as on-the-job training, so they do it your way from day one.
The situation. Claims for parts that were not the problem, with nothing on record to check.
What changes. Photos, readings and completed steps show the repair was done to procedure, which supports warranty review.
The situation. A new TSB goes out and is skimmed or missed.
What changes. Your training and service teams turn it into guided steps with no-code authoring, and the update reaches every dealer at once.
A dealer technician pulls the codes on a vehicle with an intermittent electrical fault and photographs the scan tool screen. ResolveGrid reads the codes, opens the procedure from the service manual and the bulletin issued last month, and plays the clip that shows which connector to check. A checkpoint captures the resistance reading. It is out of range, so the guidance moves on to the harness repair. The job closes with photos and readings on the record, and the hotline never gets the call.
What service teams see with ResolveGrid.
82%
First-time fix rate
50%
Fewer dispatches
63%
Less service time
85%
Remote resolution rate
A 30-minute walkthrough on the equipment your technicians service, with the field service system you already run.
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