The Model Context Protocol (MCP) is an open standard that lets an AI agent discover and call tools in an external system through one consistent interface, instead of a custom integration for every agent.
Before MCP, every AI agent needed its own integration with every system it touched. MCP replaces that with a single protocol: a system publishes its capabilities as tools, and any compatible agent can discover and use them.
Service organizations increasingly run AI agents inside their service platforms. With MCP, an agent in ServiceNow, Claude, or Copilot can ask ResolveGrid to diagnose a fault or open a live session without anyone writing new code.
ResolveGrid hosts an MCP server per tenant that exposes asset context, troubleshooting, live visual-assist sessions, session summaries, and resolution write-back as tools.