An MCP server is the component that exposes a product's capabilities as tools to any agent that speaks the Model Context Protocol. ResolveGrid hosts one per customer tenant, protected by OAuth.
An MCP server publishes a list of tools, each with a description and typed inputs. An agent connects, reads the list, and calls the tools it needs to complete a task.
It turns a product into something agents can act through, not just read about. For field service that means diagnosis, live assistance, and work order updates can happen from inside the agent your team already uses.
The ResolveGrid MCP server is hosted, tenant-scoped, and OAuth-protected. Its tools map to the same REST API customers integrate with directly.