Remote Assist is retiring. Don't downgrade to Teams.
Microsoft ends support for Dynamics 365 Remote Assist on December 31, 2026. ResolveGrid launches from your Field Service work orders, writes the session back, and needs no HoloLens and no app. We'll move your team over for free.
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Microsoft is retiring Remote Assist and Guides. There is no first-party replacement.
End of support for Remote Assist and Guides. No security updates, no Microsoft support.
Last day to buy or renew. You can't add seats today.
Production ended in late 2024. No successor announced.
Teams mobile with spatial annotations, or a third-party app from the Marketplace.
Teams mobile annotations are free with Field Service. They're not a field service tool.
Fine for a quick call between colleagues. The gaps show up when the call is part of a service process.
| Remote Assist | Teams mobile | ResolveGrid | |
|---|---|---|---|
| Start a session from the work order | Yes | No | Yes |
| Recording, photos and summary saved to the work order | Yes | Manual | Automatic |
| Customer or contractor joins without installing anything | No | No, Teams guest sign-in | Yes, one link |
| AI troubleshooting before an expert joins | No | No | Yes |
| Step-by-step work instructions | Guides, also retiring | No | Digital Work Instructions |
| Works after December 31, 2026 | No | Yes | Yes |
Built for the service process, not the phone call
Built into Dynamics 365 Field Service
Technicians launch a session from the work order. When it ends, the recording, photos and an AI-written summary are on the record. No copy-paste, no lost evidence.
Anyone can join from a link
Customers and subcontractors open a browser link on any phone. No app store, no login, no Teams guest account.
AI resolves the easy ones
The ResolveGrid troubleshooting agent walks the person through known fixes first. Your experts only get pulled in when they're needed.
Guides users are covered too
Digital Work Instructions gives technicians step-by-step procedures with photos and video on the device they already carry.
No headset to buy
Runs on iOS, Android and the browser. Most teams find a phone in a chest mount or a tablet does the job.
We do the move for you
Inventory, Field Service integration setup, Guides migration and training, at no charge for customers who sign by January 31, 2027.
We move you at no charge
Sign by January 31, 2027 and the transition is included. Licences are per named user; the migration work is free.
Book a transition assessment- Inventory of your Remote Assist users, scenarios and devices
- ResolveGrid's Field Service integration configured in your tenant
- Migration of your Guides content into Digital Work Instructions
- Training for admins and remote experts
- Run side by side with Remote Assist until December 31
Four steps, on your schedule, before the deadline
Assessment call, 30 minutes
We map what your team does in Remote Assist and Guides today.
Pilot, 2 weeks
One team, live work orders, ResolveGrid running next to Remote Assist.
Rollout
Integration live in your tenant, users trained, Guides content moved.
Switch off Remote Assist
On your schedule, before December 31.
Planning it yourself first? Download the 6-week Remote Assist exit plan.
Questions Field Service teams ask us
Do we need to replace our Field Service licences?
No. ResolveGrid adds to Field Service; it doesn't replace it.
What about our HoloLens devices?
ResolveGrid runs on phones, tablets and browsers. Most teams find a phone in a chest mount or a tablet does the job without a headset.
What does the transition cost?
Nothing, for customers who sign by January 31, 2027. Licences are per named user.
Is the Guides migration really included?
Yes. Guide structure, step text, images, video and branching all move into Digital Work Instructions. Spatial placement of 3D objects has no equivalent on a phone and is not migrated.
We're already past our Remote Assist renewal. Can you still help?
Yes. The free transition applies whether your subscription is active or already lapsed.
Seven weeks to the deadline. Book your assessment this week.
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