Fix Issues Remotely and Cut Truck Rolls by Up to 50%
ResolveGrid Assist provides AR remote assistance with live video and annotations for faster resolutions, reduced truck rolls, and happier customers.
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“With ResolveGrid the team sees precisely what I am talking about. This saves time and brings greater precision in my remote guidance. ResolveGrid is a tool that allows us to be more reactive.”
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From call to fix in four steps
INVITE
Invite participants to your session by sharing a link via SMS, email, or session code.
SEE
Live audio-visual capabilities facilitate rapid issue assessment, minimizing response times.
SOLVE
Incorporate AR annotations to facilitate collaborative, effective problem resolution.
SAVE
Snapshots, recordings, surveys, and analytics for the session are saved for tracking purposes.
Where teams use it
Reduced Truck Rolls
Remote expert guidance empowers on-site personnel to solve problems themselves.
Increased First-time Fix
Technicians fix problems right the first time by seeing and guiding with AR.
Reduce Handling Time
Visually guide customers, resolving issues faster and reducing call time.
Trusted by enterprise service innovators
Leading organizations rely on ResolveGrid to improve service performance, reduce operational costs, and bring the latest AI capabilities into field workflows.
“ResolveGrid reinforces the reliability of our service provision by validating in real time that an intervention has been carried out in accordance with our customers’ standard procedures.”
“Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard.”
“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”
Workflow Integrations
ServiceNow
Seamlessly integrate into ServiceNow CSM, FSM, and ITSM
Salesforce
Embed AR remote assistance into Service Cloud and Field Service
Web API
Create custom integrations with your own app using the web API
Amazon S3
Bring your own storage to save remote AR assistance sessions to AWS
Powerful AR Remote Assistance Tools to Make Anyone an Instant Expert
Data capture
Live assistance
Security
* 2026 audit underway. Bridge letter available upon request.
See all 16 features
Snapshot
Capture images with annotations from the session to document completed work
Video Recording
Record remote AR assistance sessions for quality and training purposes
Surveys
Collect post-call feedback, including satisfaction ratings, from both customers and agents
Analytics
Gain insights into team performance, interaction trends, and service utilization
AR Annotations
Facilitate visual collaboration through a rich suite of AR annotation tools
AR Measurement
Enable remote real-world measurements through an integrated AR ruler tool
Screen Sharing
Easily invite others to share their screen (desktop or mobile) for improved clarity and understanding
Any Device
Use remote AR assistance via desktop, mobile, smart glasses, or web browser
SSO support
Manage user identity with SAML authentication and just-in-time provisioning
Encryption
Sessions are encrypted to ensure the complete confidentiality of audio, video, and data
Data Residency
Ensure your data remains within your chosen geographic region
SOC 2*
Our security practices are independently verified to ensure the highest standards for data protection and control.
* 2026 audit underway. Bridge letter available upon request.
ServiceNow
Seamlessly integrate into ServiceNow CSM, FSM, and ITSM
Salesforce
Embed AR remote assistance into Service Cloud and Field Service
Web API
Create custom integrations with your own app using the web API
Amazon S3
Bring your own storage to save remote AR assistance sessions to AWS
Empower Field Service and Customer Support with AR Remote Assistance
We have received your message and will get back to you as soon as possible.