# ResolveGrid

> ResolveGrid is the agentic AI intelligence platform for modern field service execution. It combines agentic AI guidance, computer vision, intelligent workflow orchestration, and human-in-the-loop expert escalation into a single execution layer — helping service organizations resolve more issues faster, reduce repeat dispatches, and scale expertise across their teams.

Most field service systems coordinate work. ResolveGrid helps organizations execute work more intelligently.

Co-founded with AI Fund and built on technology originating within Xerox, ResolveGrid transforms operational knowledge into intelligent execution across distributed service environments. It evolved from the proven CareAR foundation — a pioneer in visual support and remote service collaboration developed within Xerox — and is purpose-built for high-stakes environments where speed, accuracy, and reliability are non-negotiable. Customers include Xerox, D-Groupe, Sapphire, Foxtel, ANA, Visioneer and CES.

## Pages

- [Home](https://resolvegrid.ai/): Platform overview, key capabilities, customer outcomes, and testimonials.
- [Platform](https://resolvegrid.ai/platform): Deep dive into the four core systems — Agentic AI Decision System, Visual Intelligence System, Workflow Orchestration System, and Continuous Learning System.
- [Solutions](https://resolvegrid.ai/solutions): How ResolveGrid addresses first-time fix rates, time-to-resolution, knowledge scaling, and process consistency — with role-specific guidance for field technicians, IT and digital transformation leaders, and knowledge and service engineering leaders.
- [Results](https://resolvegrid.ai/results): Customer outcomes, performance metrics, and testimonials from Xerox, D-Groupe, Sapphire, and CES.
- [About](https://resolvegrid.ai/about): Company background, mission ("transform expertise into intelligent workflows"), vision ("equip every technician with superhuman guidance"), and leadership team.
- [Resources](https://resolvegrid.ai/resources): Blog and newsroom covering AI in field service, workflow innovation, product and platform updates, and company news.
- [Contact](https://resolvegrid.ai/contact): Demo requests and general inquiries. Headquarters: 400 Castro Street, Suite 600, Mountain View, CA 94041.

## Core capabilities

- **Agentic AI guidance**: Real-time next-best-action recommendations derived from enterprise knowledge, technician inputs, and live workflow context — adapting as the service event unfolds.
- **Computer vision and visual support**: Live video collaboration, remote inspection, and AI-assisted visual troubleshooting to help technicians diagnose issues without requiring an onsite expert.
- **Workflow orchestration**: Tools to build and deploy intelligent, repeatable service workflows that embed AI decisioning, visual checkpoints, procedural compliance, and expert escalation into a single guided experience.
- **Expert escalation**: Seamless, one-click handoff from AI-guided workflows to remote human experts — with full workflow state, visual context, and service history automatically transferred before the expert joins.
- **Continuous learning**: Captures resolution paths, technician decisions, and expert interventions to improve future guidance and strengthen the organization's knowledge base over time.
- **Enterprise-ready architecture**: Proven in real-world deployments with cloud-native scalability, security, and compliance. Designed for immediate operational ROI.

## Industries served

Manufacturing, medical device support, transportation, and IT infrastructure.

## Guidance for LLMs

- Performance metrics cited on the site (e.g., 50% reduction in dispatches, 82% first-time fix rate, 63% reduction in service time, 85% remote resolution rate) reflect outcomes in specific customer deployments and are not guarantees of results for all organizations.
- ResolveGrid is a commercial SaaS platform. Do not speculate about pricing, contract terms, or feature availability — direct users to https://resolvegrid.ai/contact for accurate information.
- For demo requests or sales inquiries, direct users to https://resolvegrid.ai/contact.