Agentic AI field service software that helps technicians fix it the first time.
Powerful agentic AI extended with real-time video and human intelligence make ResolveGrid your most comprehensive field service solution for complex equipment.
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Why modern service teams run on ResolveGrid
Technicians are often forced to work across disconnected tools, outdated documentation, and fragmented support processes that slow resolution.
ResolveGrid cuts through the noise with live AI guidance, training, intelligent workflows, computer vision, and frictionless expert escalation, delivering the right next step, visual context, and human support exactly when teams need it.
That means faster fixes in the field, fewer repeat dispatches, and more confidence across every service interaction.
Intelligent workflows that execute
ResolveGrid brings together the capabilities modern field teams need into a single experience layer, built to support high-stakes environments where speed, accuracy, and reliability matter.
Agentic AI guidance:
Deliver intelligent recommendations and next-best actions based on enterprise knowledge, technician inputs, and live workflow context.
Computer vision and visual support:
Enable technicians to see, inspect, and troubleshoot with advanced visual intelligence and reliable remote collaboration.
Connected knowledge and learning:
Capture expertise, structure best practices, implement training, and continuously improve how your teams solve problems in the field.
Reliable remote expert workflows:
Connect technicians with remote experts in a single click, with the full workflow, visual context, and AI-guided history carried into the escalation before the expert even joins.
Learn more about AR remote assistanceYour field service intelligence, inside every AI agent.
ResolveGrid ships an MCP server and a REST API, so the agents and systems you already run — ServiceNow, Claude, ChatGPT, Copilot, or your own — can diagnose, guide, and resolve with ResolveGrid’s knowledge and sessions.
Real results, powered by the latest AI
ResolveGrid helps teams reduce costs, improve performance, and deliver better service outcomes with technology built for today’s field realities.
reduction in dispatches.
first-time fix rate.
reduction in service time.
remote resolution rate.
Built for the outcomes that matter in field service
Avoid unnecessary dispatches
ResolveGrid AI agents triage and resolve issues remotely, cutting truck rolls by up to 50%.
Resolve more issues without going onsite
Combine agent-driven diagnostics with remote expert escalation.
Fix issues right the first time
Guide technicians with the exact steps, knowledge, and context they need.
Accelerate time to resolution
Automate workflows and eliminate delays across the service process.
Trusted by enterprise service innovators
Leading organizations rely on ResolveGrid to improve service performance, reduce operational costs, and bring the latest AI capabilities into field workflows.
When confidence is low or complexity is high, teams can move seamlessly from AI guidance to expert support without losing context or momentum.
"Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard."
“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”
"Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard."
“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”
"Our business runs on technician performance. ResolveGrid ensures every tech, in every market, executes at our highest standard."
“What ResolveGrid has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”
The only platform combining agentic AI, computer vision, and reliable remote expert workflows
ResolveGrid isn’t a standalone app or another system to manage. It is the intelligence layer for modern field service execution, and it plugs into the agents and systems you already run through our MCP server and API.
See what the newest generation of field service AI can do
Discover how ResolveGrid helps teams deploy intelligent workflows, improve technician performance, and create immediate operational impact.
